In rare cases, as a last resort there is a need to clear the cache and cookies on your web browser. Please, find step by step instructions below, on how to do that on different devices.

Desktop

Google Chrome:

Open Chrome.
1. In the upper right-hand corner of the browser you will see three dots, which indicate a settings menu.
2. Scroll down to the bottom of the page and click on “More tools"".
3. Click on the tab “Clear browsing data.”
4. Under the “All cookies and site data” section, you can customize which cookies to delete based on a specific time range and other options. Finally, you can complete the deletion by clicking “Clear data"". You can also clear your cache, which is where your computer stores previously viewed websites so that they can be loaded faster on future visits.
More detailed info here.

Safari:

1. Open Safari.
2. Select “Settings” from the dropdown Safari menu.
3. Click on “Privacy,” then on “Manage Website Data”.
4. Click on “Remove all” from the dropdown menu."
More detailed info here.

Firefox:

1. Open Firefox on your computer.
2. In the upper right-hand corner of the browser, click the “menu bars", which look like three parallel lines.
3. Select the "Privacy & Security" panel and go to the "Cookies and Site Data" section.
4. Click the "Clear Data" button. The "Clear Data" dialog will appear. Cookies and Site Data (to remove login status and site preferences) and Cached Web Content (to remove stored images, scripts and other cached content) should both be check marked.
5. Click "Clear".
More detailed info here.

Mobile Device IOS

Google Chrome:

Open Chrome.
1. On your device, launch the Chrome app.
2. At the bottom right, tap on the three dots.
3. Tap "History" and select "Clear browsing data".
4. Select “Cookies, site data" and "Cached images and files".
5. Tap on “Clear browsing data"
More detailed info here.

Safari:

1. Go into the Settings menu on your device.
2. Scroll down and tap “Safari”.
3. Tap on “Clear history and website data” to clear cookies.
More detailed info here.

Firefox:

1. Open Firefox.
2. Click on the “menu bars", which look like three parallel lines in the lower right-hand corner of the browser window. 3. Select “Settings".
4. Scroll down to “Privacy".
5. Select “Clear private data".
6. Make sure only “Cookies” is selected, then tap on “Clear private data"
More detailed info here.

Please, check out the following:
1. Your account needs to have been verified. Please read more: "How do I verify my account" above.
2. Wager 3x on the last deposit needs to have been made. In simpler words, this means that you need to place bets on the sum of 3x of your last deposit. If, for example, your deposit was EUR 10, the 3x wager is EUR 30. After you have placed bets of EUR 30, you will be able to withdraw.
3. Double check the information you provided when placing a withdrawal request.
4. The withdrawal amount meets our min/max withdrawal limits.
5. You have an active bonus that needs to be wagered before withdrawal.

In any other case, please Contact our Customer Support Department (via the Live Chat button at the bottom right hand corner). The King's Servants will be happy to solve the issue!

In order for your withdrawal to be completed, two types of approval are needed:
1. Approval by the King Billy payment Team (we check that you have done wager3x and that all documents have been verified).
2. Approval by the payment provider.

Time Limits:
From our side the process takes up to 24 hours.
From the payment providers' side:
E-Wallets: up to 1 hour.
Credit cards: up to 1-3 business days.
Bank Transfers: up to 5-7 business days.

In case you see that your cashout has been rejected, please do the following:
1. Check your email. You may see a mail from the payment team with instructions on completing the withdrawal of your winnings.
2. In case there is no mail from the payment team, do not hesitate to contact our Payment Department via email [email protected] or our Support Team via Live Chat. The King's Servants will do everything in their power to assist you.

To verify your identity, we require photo of passport or other government issued ID card/driver licence (front and back in color).
Verification of payment method The proof of deposit will depend on the deposit method you have used.
E-wallet: upload e-wallet screenshot showing your name and/or number (ID) of the e-wallet.
Credit/Debit Card: front and back, in color. Please, cover the middle 6 digits in the front, but leave visible the first 6 and last 4 digits. For the backside, please cover the 3 digit security code.
Electronic Bank Transfer: bank statement showing recent deposits to the King Billy Casino, with your full name and account number visible.

Once all these documents have been checked and withdrawal is approved, your account can be verified. Plase, note that full verification can be done only upon cashout request. Before this, only your ID and proof of deposit (in case of successful deposit) can be approved.

First of all, worry not! Funds in King Billy Casino NEVER get lost. In rare cases, it may take more than just a few seconds for the transaction to be completed. If you see that funds have not yet been credited to your account, please check first that the funds were deducted from your card or e-wallet account. If funds were indeed deducted, but have not been credited, contact our Customer Support Department (via Live Chat at the bottom right hand corner of the screen) and provide a copy or screenshot of the transaction. The King's servants will then investigate the issue with the payment provider.

By King Billy’s decree, there is absolutely no fee for depositing at the King Billy Casino. Note: Your bank may independently charge you for bank wire transfers or other methods of payment.

We want everyone to be safe in King Billy's land! For this, we require verification prior to any withdrawals to prevent any cases of fraud or advantage play. You have nothing to worry about, this is a standard procedure for all reputable online casinos.

Everybody is safe under King Billy’s rule! Your personal details are required to confirm your identity, legal age and address. They are also required in order to prevent any fraud and laundering activities, and also process financial transactions. At King Billy Casino you are absolutely safe, as we are using the most up to date data encryption techniques to safeguard your personal details.